IBM® Sterling Order Management is designed for organizations that are looking for foundational order management capabilities to augment their existing e-commerce initiative or to start a new omnichannel initiative. With Sterling Order Management, you can manage these complexities, and improve the supply chain efficiencies and business responsiveness of your organization by cost-effectively orchestrating global product and service fulfillment across the extended enterprise.
Watch this video to understand how IBM Sterling Order Management provides configurable features for order capture, including real-time inventory, through fulfillment to final delivery, powering customer experiences that grow sales while improving profitability.
Provides a single, scalable, real-time view of inventory and demand across data sources, including insights into global inventory ATP, inventory thresholds, and supply-demand matching.
Analyzes and simulates orders and business scenarios to identify the best sourcing decisions to balance and improve capacity.
Offers in-store product and inventory search, instore fulfillment flexibility (BOPIS, SFS, STS), line busting, and omnichannel return capabilities.
Optimizes fulfillment execution and inventory levels, improves cost-to-serve, and balances fulfillment operations with state-of-the-art machine learning capabilities.
Offers configurable, automated order workflows and a unified dashboard where users can modify, cancel, track, and monitor orders in real-time across channels and the business.
Provides online capabilities for customers to select, configure, price, and order complex products and solutions. The solution can also automate pricing and approval processes.
Manages returns dispositioning, accepts cross channel returns, and provides visibility into return order status.
Manages and monitors inbound purchase orders, links inbound orders with inventory supply and availability, and sets and receives alerts on inbound inventory and events.