Our certified solution experts are here to deliver the business requirements your organization needs to operate at the highest level.
Analyze client environment, identify technical needs, high-level design, conduct discussions with project stakeholders, and prepare preliminary timeline
Aligning on specs with our delivery team to create initial scope of work and project milestones. Contact stakeholders to finalize scope of work
Define project goals
Create project brief
Quality of deliverables
Project closure report
Our KPIs are constantly monitored to ensure maximum customer satisfaction.
A priority matrix is used to define service priority levels (P1-P4) by considering impact, urgency, and number of users affected.
Our service response times start at 20 minutes for P1 level issues.
Our standard service availability is the 8 x 5 model; however, we can adapt to meet all business needs.
Prosoft and customer responsibilities are well-defined to avoid any in-scope/out-of-scope conflict.
Service contracts run for 12 months, but can be paid in installments of 2,4, and 12.